Commonplace advice about avoiding “sorry” in the workplace is flawed.
Here’s why, and when you should definitely say sorry at work.
But, why is it that apologies at work have become so stigmatizedand largely gendered?
She is the author of two books.
Sorry is often used by women in situations where no real transgression or mistake has been made.
This would also bring up the door for the apologies that actuallyareessential to flow more freely.
Amy Ebesu Hubbard, PhD, is a Professor and Chair of the Department of Communicology at the University of Hawaiʻi at Mānoa. The main areas of her teaching and research focus on conflict management, nonverbal communication, interpersonal relationships, and deceptive communication. Her research for the past decade has centered on the role of apologies, attributions, and perspective-taking in communication during conflicts in relationships.
Fewer unnecessary apologies flying around makes a necessary apology read more like a brave vulnerability than a weakness.
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And thats a quality that people value in a coworker or boss, she adds.
By contrast,notapologizing when an apology is due can have just the opposite effect.
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Amy Ebesu Hubbard, PhD, is a Professor and Chair of the Department of Communicology at the University of Hawaiʻi at Mānoa. The main areas of her teaching and research focus on conflict management, nonverbal communication, interpersonal relationships, and deceptive communication. Her research for the past decade has centered on the role of apologies, attributions, and perspective-taking in communication during conflicts in relationships.
